Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition and packaging. Once we receive and inspect the item, your refund will be processed.
How do I start a return or exchange?
To start a return or exchange, contact our support team with your order number and reason for return. We’ll guide you through the process and provide return instructions.
When will I get my refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item. The amount will be refunded to your original payment method.
Can I exchange an item for a different size?
Yes, exchanges are available for eligible items. If you'd like a different product, simply request an exchange when starting your return and we’ll assist you with the process.
Ordering & Payment
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options available at checkout.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, some products may be available for pre-order. These items will clearly display their expected shipping date on the product page.
Shipping & Delivery
Where do you ship?
We currently ship across the U.S. and select international countries. Shipping options and costs are calculated at checkout.
How long does shipping take?
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Realtime Trading account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.