Shipping Policy
Shipping Policy
Last Updated: 3-09-2026
At RealTime, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from our website.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may take slightly longer. In such cases, we will notify you via email.
Shipping Locations
We currently ship to USA.
If your location is not available at checkout, please contact our support team for assistance.
Shipping Time
Estimated delivery times vary depending on your location.
Local Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to factors such as customs delays, courier issues, or weather conditions.
Shipping Costs
Shipping fees are calculated at checkout based on:
Delivery location
Order size and weight
Selected shipping method
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor the progress of your delivery.
Delayed or Lost Shipments
While we work with reliable shipping partners, delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact us and we will assist in tracking your shipment.
Incorrect Shipping Information
Please ensure that your shipping address is correct when placing an order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error in your shipping details, contact us immediately before the order is shipped.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging. We will work with you to resolve the issue as quickly as possible.