Return and Refund Policy

Return & Refund Policy

Last Updated: 3-09-2026

At RealTime, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.

Returns

Items can be returned within 7–14 days of delivery. To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in the original packaging

• Proof of purchase is required

Certain items may not be eligible for return due to hygiene or product type.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you received a damaged product, please contact us within 48 hours of delivery.

Return Shipping

Customers may be responsible for return shipping costs, unless the item received was incorrect or damaged.